Resetting a User's Password

Certify Administrators can quickly reset a user's password and send them a temporary password so that they can log into Certify as needed.

1. On your Certify homepage, select the gear icon. On the next page, select View and Edit Users


2. On the View and Edit Users page, enter search parameters to find a specific user or group of users. To see a list of all users, leave all fields blank and click Submit.


3. To open the User Details page, click the edit (pencil) icon next to the user's Status.


4. On the Edit User page, enter a new password in the Temporary Password field and click Save


They user's password will be set to the temporary password that you input. Share the temporary password with the user so that they can log in to Certify and reset their password.

Please Note: An automated email will NOT be generated through this process; you will need to find a way to communicate the new temporary password to the user.  

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