Submitting a Credit Memo

Submitting a Credit Memo

A Credit Memo is a document from the vendor (or your accounts payable team) to the customer that reduces the amount owed from a previous invoice and explains why the amount is reduced. This can also be called a credit note.

This article will show you, an Accounts Payable Employee, how to submit a credit memo.

  1. Click the Create button on the Emburse Professional AP Dashboard, then select New Credit Memo from the drop-down list. 

    Emburse Professional AP Dashboard with New Credit Memo button.

  2. This is the Create Credit Memo page. You can search for the corresponding vendor by searching by Vendor Name or the PO (Purchase Order) Number.

    Emburse Professional AP Dashboard showing Create Credit Memo, Vendor Name, PO.

  3. After selecting your Vendor, enter the Credit Memo Date, and the Credit Memo Number.

    Create Credit Memo form with vendor selected and Credit Memo Date and Number fields.

  4. Click Create.

    Create Credit Memo form with Create button highlighted.

  5. First, edit the Header information. If any information already entered is incorrect, click Edit to change it.

    Emburse Professional AP showing Header and Edit.

  6. Attach any important documents and enter optional comments here.

    Attach any important documents and enter optional comments here.

  7. Add Products to the credit memo by searching for them here.

    Add Items step with Search button after entering product name Mouse.

  8. Click Add to add the product to the credit memo.

    Add Items results row with Add button for Wireless Mouse.

  9. The Edit Line Item screen will appear. You can change the Quantity, Price, Department, GL, and Project. When complete, click Save.

    Emburse Professional AP showing Edit Line Item and Quantity.

  10. You have three options to continue:

    Credit memo line items toolbar with Delete, Close, and Route buttons.

    • Delete: Permanently deletes the credit memo.
    • Close: Saves the credit memo and returns you back to the Emburse Professional AP dashboard.
    • Route: Routes the credit memo forward.

    Click Route.

  11. You'll receive confirmation that your credit memo has been successfully routed.

    You'll receive confirmation that your credit memo has been successfully routed.

The credit memo has been routed based on the invoice approval chain. You will be notified via email when the credit memo has been approved.

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