If you need assistance with Emburse Professional, the best support resource depends on the type of question you have and your role within your organization.
Most employees and approvers should contact their company's Emburse Professional administrator first. Administrators can use additional support resources, including the AI Assistant and the Emburse Professional Support team.
In this article:
Administrator Support Resources
End User Support Resources
If you use Emburse Professional to submit expenses or approve reports, several resources are available to help you find answers and resolve issues.
Contact Your Company Administrator
Your Emburse Professional administrator manages your organization's Emburse Professional account and understands your company's approval workflows, expense policies, reimbursement processes, and account configuration.
Contact your administrator if you need help with:
- Logging in to Emburse Professional
- Access to Emburse Professional
- Submitting an expense report
- Approving reports or requests
- Expense reimbursement questions
- Direct deposit questions
- Company expense policies
- User settings or profile updates
- Company-specific training or guidance
To learn how to identify your administrator, see How and When to Contact Your Emburse Professional Administrator.
Search the Emburse Professional Help Center
The help center includes articles about:
- Expense reports
- Approvals
- Receipts
- Travel and expense policies
- Reporting
- User settings
- Product functionality
Use the search bar to find answers to common questions and learn more about Emburse Professional. Our agentic search will give you an answer, and if you have a follow up question, our AI Assistant can help.
Use Interactive Product Guides
Interactive guides provide step-by-step assistance within Emburse Professional.
- Log in to Emburse Professional.
- Select the question mark (?) next to your name.
- Select User Guides.
Chat with the Emburse Professional AI Assistant
You can chat with our AI assistant in the bottom right of this help center screen. The Emburse Professional AI Assistant can help answer common questions, including:
- Password resets
- Expense report submission
- Expense report approvals
- Reimbursement questions
- Product navigation
- Product functionality
- Common error messages
If additional assistance is required, the AI Assistant can help route your request to the appropriate support resource.
Administrator Support Resources
This section applies to users with administrative permissions who manage company settings and configuration.
Administrators should contact Support for assistance with:
- Complex troubleshooting
- ACH reimbursement issues
- Unexpected system behavior
- Major configuration changes
- Workflow configuration questions
- Integration issues
- Potential product defects
- Account-level investigations
- Technical issues that cannot be resolved internally
Chat with the Emburse Professional AI Assistant
As mentioned above, you can chat with our AI assistant in the bottom right of this help center screen. The Emburse Professional AI Assistant can help answer common configuration and administration questions.
If additional assistance is required, the AI Assistant can help create a support request.
Submit a Support Request
- Go to the Emburse Professional Help Center.
- Select Submit a Request.
- Provide:
- A description of the issue
- The user or users that are experiencing the issue
- Steps to reproduce the issue
- Error messages, if applicable
- Screenshots, if available
- Expected behavior
- Actual behavior
Providing complete information helps the Support team investigate and resolve issues more efficiently.
Request a Phone Call or Screen-Sharing Session
If you require phone assistance, submit a support request and include:
- Your phone number
- Your time zone
- Preferred contact times
- Details about the issue
Support may schedule a screen-sharing session when additional investigation is required.
Common examples include:
- Product defects
- Workflow issues
- Configuration concerns
- Business-critical process disruptions
Billing and Contract Support
The Support team does not manage billing, invoices, payments, contracts, or subscription renewals.
Contact the Billing Team
Contact the Billing team for:
- Invoice requests
- BillingPlatform account updates
- Payment questions
- Billing disputes
- Charge inquiries
- Billing-related account issues
Submit a request through the Emburse Billing Help Center.
Contact Customer Success
Contact Customer Success for:
- Contract renewals
- Service cancellations
- Product or service changes
- Add-on service requests
- Account relationship management
- Strategic account discussions
Contact your Customer Success Manager or email csm@certify.com.