Use this guide to track the reimbursement status of an expense report in Emburse Professional and understand each payment status.
Prerequisites
- You are logged in to Emburse Professional.
Track a Reimbursement
On the Emburse Professional home page, select Pending Payment or Archived.
Your expense reports can appear in Pending Payment or Archived, depending on your organization's configuration.
Select the expense report that you want to track.
In the expense report, find the current payment status in Approval History.
If the payment status is Rejected or Returned, Emburse Professional emails the details to you and your organization's treasurer. Update your banking information before the next payment attempt.
Payment Statuses
The following table describes each payment status.
| Payment Status: | Message | Definition |
|---|---|---|
| Cancelled | "Payment has been cancelled." | Payment has been cancelled upon request. |
| Created | "Payment has been accepted for processing." | Payment has been accepted as part of a batch, but the batch is not committed yet. |
| Committed | "Payment has been committed for processing." | Batch is committed and is ready to be processed. |
| Processing | "Payment is being processed." | Batch is committed and payment amounts are finalized. Payments have been sent for sanction scanning. |
| Funded | "Payment has been funded." | Payment has been funded by your company's settlement bank and successfully initiated to the destination bank. Depending on your bank, it may be 2-4 business days for funds to appear. |
| Not Accepted | "Payment has not been accepted for processing." | Payment was not accepted by the payment processor. |
| On Hold | "Payment is on hold for review." | Payment is undergoing a sanctions review. |
| Released | "Payment has been released to the destination bank." | Payment has been released to the beneficiary (i.e. direct deposit or check payment to the employee requesting reimbursement). |
| Rejected | Errors may include:
| Payment was scheduled for a release but was rejected by the payment processor. |
| Returned | Errors may include:
| Payment was scheduled for a release, and was accepted by payment processor, but was returned by the destination bank.
|
If the status is Unknown Error, ask an Emburse Professional administrator to contact Support.