This guide will help you track the progress of your expense report reimbursements in Emburse Professional. Below, you will find instructions on how to locate your current payment status, and a table defining what each status means.
1. Go to your Emburse Professional homepage.
2. Click on Pending Payment or Archived.
3. Select the specific expense report you want to track from your list.
4. Once your expense report opens, look under the Approval History section to find your current payment status.
Please Note: If there are any issues and your payment is marked as Rejected or Returned, Emburse Professional will automatically send an email to you and your company's Treasurer with the expense report and payment details. To ensure your future payments are processed successfully, please update your banking information accordingly.
Possible Payment Status messages include:
| Payment Status: | Message | Definition |
| Cancelled | "Payment has been cancelled." | Payment has been cancelled upon request. |
| Created | "Payment has been accepted for processing." | Payment has been accepted as part of a batch, but the batch is not committed yet. |
| Committed | "Payment has been committed for processing." | Batch is committed and is ready to be processed. |
| Processing | "Payment is being processed." | Batch is committed and payment amounts are finalized. Payments have been sent for sanction scanning. |
| Funded | "Payment has been funded." | Payment has been funded by your company's settlement bank and successfully initiated to the destination bank. Depending on your bank, it may be 2-4 business days for funds to appear. |
| Not Accepted | "Payment has not been accepted for processing." | Payment was not accepted by the payment processor. |
| On Hold | "Payment is on hold for review." | Payment is undergoing a sanctions review. |
| Released | "Payment has been released to the destination bank." | Payment has been released to the beneficiary (i.e. direct deposit or check payment to the employee requesting reimbursement). |
| Rejected | Errors may include:
| Payment was scheduled for a release but was rejected by the payment processor. |
| Returned | Errors may include:
| Payment was scheduled for a release, and was accepted by payment processor, but was returned by the destination bank.
|
Please Note: If status is Unknown Error, please have an Emburse Professional Administrator contact Support for further assistance.