When using Emburse Pay Professional, there may be times an Administrator needs to know the status of a specific reimbursement after the Treasurer sends the report to Convera for processing.
This article shows you, a Emburse Professional Administrator, where to find the Convera payment status, and lists what the status may mean.
1. Locate the Emburse Professional user’s Approval History for the report by switching to that user.
Please Note: You can also access a user’s Approval History by using View in the Expense Report Approvals report.
2. On the user’s homepage, click Pending Payment.
3. Click the report to work with from the user’s list. Once the user’s expense report opens, you can locate the payment status under the Approval History.
There are different statuses applied to an expense report depending on where it is in the Convera process and if any issues were encountered. For example, “Returned – invalid routing code”.
If the payment is Rejected or Returned, additional information is provided to help you work with Convera and the employee to track down the issue. Emburse Professional subsequently sends an email to the User and Treasurer(s) containing Expense Report and Convera details.
Please Note: You can also view the payment statuses of users' reports by using the Status column in the ACH Reimbursement History Report.
Possible Payment Status messages include:
|
Payment Status: |
Message |
Definition |
|
Cancelled |
"Payment has been cancelled." |
Payment has been cancelled. |
|
Created |
"Payment has been accepted for processing." |
Payment has been accepted by Convera as part of a batch, but batch is not committed yet. |
|
Committed |
"Payment has been committed for processing." |
Batch is committed and is ready to be processed. |
|
Processing |
"Payment is being processed." |
Batch is committed and payment amounts are finalized. Payments have been sent to sanction scanning. |
|
Funded |
"Payment has been funded." |
Payment has been funded by your company’s settlement bank. |
|
Not Accepted |
"Payment has not been accepted for processing." |
Payment not accepted by Convera. |
|
On Hold |
"Payment is on hold for review." |
Payment held pending Convera sanctions review. |
|
Released |
"Payment has been released to the destination bank." |
Payment has been released to a beneficiary i.e. direct deposit or check payment to the employee requesting reimbursement. |
| Rejected |
Errors Include:
|
Payment was scheduled for a release but was rejected by the payment processor. |
|
Returned |
Errors include:
|
Payment was scheduled for a release, and was accepted by payment processor, but was returned by the accepting bank.
|