If you encounter any errors with your NetSuite integration, you might be requested to provide SOAP Web Service Usage Logs from NetSuite. These are integration logs that show Emburse’s request when a configuration sync or export is initiated, and NetSuite's response to Emburse's call.
1. In NetSuite, hover over Setup. Then, hover over Integration and click SOAP Web Services Usage Log.
2. You will see a list of all integration calls between Emburse and NetSuite.
Find the entries that list a FAILURE and coincide with the timestamp of the error(s) in Emburse, then download both the REQUEST and the RESPONSE.
3. If the support team has also asked you for the Login Audit Trail, go to Setup > Users/Roles > View Login Audit Trail.
Check USE ADVANCED SEARCH and click Results. Add the fields Detail and Request URI.
Download the Login Audit Trail for which the timestamp matches the timestamp of the error in Emburse.