Emburse Professional is excited to roll out an improved OCR transcription platform. Read our FAQ below to learn more.
What is OCR transcription?
Emburse’s OCR (optical character recognition) transcription is an AI-powered receipt- and invoice-capture technology that intelligently scans, extracts, and categorizes receipt and invoice data with unmatched accuracy.
Why is Emburse changing its OCR transcription technology?
We are committed to continuously improving the quality and global reach of our OCR capabilities, and that’s why we are making this change. The new engine uses an AI-powered OCR transcription technology that offers significantly higher accuracy and can process documents in multiple languages. This upgrade is designed to address previous limitations and deliver more reliable results, ensuring better performance and overall user experience.
What changes can customers expect with the new OCR technology in terms of features, field support, and regional support?
Our first objective is to improve the accuracy of receipt capture with upgraded technology. We are also increasing the number of supported countries.
What other use cases will Emburse’s AI technology be used to solve?
Since most downstream processes depend on accurate data being extracted during OCR transcription, leveling up to the latest technology is our top priority. Next, we will leverage the new OCR transcription technology for other related use cases, such as folio itemization. At the same time, we will improve processes that help organize users' expense data, such as card and receipt merge logic. Additional opportunities to improve our solutions with AI will be explored over time.
How accurate is the new OCR transcription technology?
The OCR transcription technology is highly advanced and more accurate than previous versions. The concrete accuracy improvements depend on the country, product, and field. However, we are seeing an average increase of more than 20% across all different use cases.
How has accuracy helped automate other parts of Emburse’s expense solutions?
All expense-related processing benefits by being downstream from OCR transcription. For instance, even if no other processes are optimized, improved transcription accuracy will automatically enhance the accuracy of merging cards with receipts. Automated expense categorization will also become more accurate as a result.
Can the OCR transcription handle multiple languages?
Yes, our OCR transcription supports multiple languages and can understand text in many languages with high proficiency. It performs particularly well with widely spoken languages like English, Spanish, French, German, and Chinese. However, accuracy may vary for less commonly spoken languages or dialects.
How does Emburse’s OCR transcription improve over time?
Our OCR transcription continues to be refined and updated based on feedback, advancements in AI technology, and additional data, resulting in a continuously evolving and improving product. This happens automatically behind the scenes with no action required by customers.
How does Emburse’s OCR transcription handle privacy and security concerns?
Privacy and security have been given due consideration during the development of the new OCR transcription technology. All data submitted is never stored outside of Emburse’s data infrastructure and is never used to uptrain external models.
Who can I contact if I have any problems?
Our support team can assist if you encounter any issues related to document upload or processing-related issues. Please note, although we are continuously improving the underlying parsing engine, OCR extraction is not a perfect science. The format of the receipt and the quality of the photo taken may impact the transcription accuracy. Systemic issues, particularly those where a specific vendor or merchant's receipts are not parsing correctly, will be reviewed by our team. Issues with individual receipt images do not need to be escalated to our Support team, as many of these smaller issues will correct themselves over time.
When will my organization be upgraded to the new OCR transcription technology?
The rollout will begin in Q1 2025. Administrators will be notified within the application when the upgrade is complete.