Managing Potential Duplicate Expenses

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Certify identifies and flags potential duplicate expenses as any past or current expenses having the same date and amount. Such expenses are indicated by a red exclamation mark in the Details column of the expense report. This article describes how to review potential duplicate expenses. 

Step 1: Open your expense report. Click the arrow (>) button in the Details column of the report. The button will include a link to view the past expense report containing the other potential duplicate expense line. 

Please Note: a link will not appear if the potential duplicate expense is on the same expense report. 

Step 2: Review the potential duplicate by using the View Potential Duplicate link. The link will bring you to the past report, with the potential duplicate highlighted.

Step 3: If the current expense is not a duplicate, it may be helpful to add a note in the Reason field as the red flag will stay on the expense report. 

Step 4: If the current expense is a duplicate, use the Other Actions button to delete the expense from the report. 

 

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  • Avatar
    Chip Cooper

    Followed these steps but 'Delete Expense' is not a highlighted option. Had to send to My Wallet to take off the report so I don't submit duplicates.

  • Avatar
    Jillian McLeod-Tardiff

    Hi Chip!
    You won't be able to delete an imported credit card transaction from your Wallet or from a Draft. We recommend using the "Send to Wallet" option to remove credit card transactions from a Draft. I will also email you to see if there's anything else I can offer!

  • Avatar
    Mike Irwin

    You need to fix this with a confirmatory button that says "not a duplicate". It's ridiculous that I have to send this to the wallet then include it in another report.

  • Avatar
    Andrew McFarland

    Hello Mike,

    Thank you for the feedback! The potential duplicate warning is a soft policy warning, meaning expenses can still be submitted even if they are a "potential" duplicate.

    Currently, the logic will flag any expenses with the same expense date and amount as a possible duplicate. We will certainly pass on this suggestion to our Product Management Team for further review! Thank you again for your feedback!

    -Certify Support