Certify Administrators have the ability to quickly reset a user's password as needed. This article shows how, as a Certify Administrator, you can reset a user's password.
Step 1: On your account homepage, select Configuration. On the next page, select View and Edit Users.
Step 2: On the View and Edit Users page, enter search parameters to find a specific user or group of users. To see a list of all users, leave all fields blank and click Submit.
Step 3: To open the User Details page, click the edit (pencil) icon next to the user's Status.
Step 4: On the Edit User page, enter a new password in the Temporary Password field and click Save.
Step 5: An automated email will NOT be generated through this process; you will need to find a way to communicate the new temporary password to the user.