Sending an Inquiry


As a manager reviewing a submitted expense report, you can send an inquiry to the submitter to request specific information such as a new or different receipt, or request an edit to an expense line. This method allows the submitter to make corrections to expense lines without you having to disapprove the entire expense report. This article shows you how to send an Inquiry on a expense line, as well as how to view the submitter's reply. 

Creating an Inquiry

Step 1: On your account homepage, select Approval Requests.

Step 2: On the next page, you will see all of the expense reports awaiting your approval. To view a specific expense report, click the Employee name or the view (document) icon under the View column. This will open the expense report in a new browser window.  


Step 3: If you have a question about an expense line, or about the expense report, you will need to open the Other Actions menu. To access this menu, click the arrows (>) under the Approval column. Select Inquire

Step 4: On the next page, enter text in the Enter Question field. If you would like to allow the submitter to make edits to the expense line, click the checkbox next to Allow Expense Edit. Click Save

Step 5: After saving your Inquiry, the expense report status will change from Pending to Inquiry to indicate that the expense report has been sent back to the submitter.

Viewing the Inquiry Reply

When the submitter responds to your inquiry, you can view their response in the expense line. Your original inquiry and the submitter's reply are both saved in the expense line within the expense report. When you have finished reviewing the submitter's response, you can continue moving forward with the expense report approval process.

Was this article helpful?
4 out of 5 found this helpful
Have more questions? Submit a request


  • Avatar
    Jimmie Whitfield

    May I send an inquiry and go ahead and approve the expense report?

  • Avatar
    Michelle Negrete

    Hello Jimmie,

    If you send an Inquiry over an expense line and the submitter does not reply, you will still be able to approve/process the expense report. Alternatively, an Approver or Accountant can also edit the expense during the approval process.

    Your Certify Support Team

  • Avatar
    Andrew Franklin

    Will a user be able to change the image of the receipt or change any detail if their approvers inquires and allows expense edit?

  • Avatar
    Kaley O'Hara

    Hi Andrew, Yes, if the approval sends an inquiry and allows edits, then the user can change out the receipt on the expense line. They will be able to change any field on the expense, as well, with the exception of read-only credit card expenses. For those expense lines the date, amount, and reimbursable status will remain locked.
    - Certify Support

  • Avatar
    Liz Stuertzel

    can you run management reports on all inquires done by a manager or accountant? by employee would be nice?

  • Avatar
    Steve Revesz

    Hello Liz,

    I will follow up with you via email to answer your question on management reports.

    -Certify Support