Resetting Your Security Questions


Security questions add an additional layer of account security that is enforced when there is a change in the browser being used, a change in the device being used, or a change in your internet connection. This article shows you how to reset the security questions associated with your Certify account.

Step 1: On your account homepage, select My Account.

Step 2: On the My Account page, select Reset Security Questions on the bottom of the page. A popup will appear, asking you to confirm the changes. Click Ok to continue.


Step 3: On the Security Question Profile page, you will see fields for three different security questions. For each Security Question, select a question from the suggestions provided in the dropdown menus. For each answer, type in an answer in the Secret Answer field. When you have finished selecting the questions and entering the answers for all three security questions, click Submit.

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