Resending Welcome Emails to Individual Users


Occasionally, you will have to resend Welcome Emails that might not have been received when the user's account was initially set up. 

Step 1: Enter search parameters to find a specific user or group of users. To view a list of all users, leave all fields blank and click Submit. 

Step 2: On the View and Edit Users page, click the edit (pencil) icon next to the user's name to open the User's Details page.

Step 3: Select Resend This User's Welcome Email.

Step 4: Confirm that you would like to resend this user's Welcome Email.

Step 5: The user will receive a Certify Welcome Email with their initial login credentials. 

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