Occasionally, you will have to resend Welcome Emails that might not have been received when the user's account was initially set up.
Step 1: Enter search parameters to find a specific user or group of users. To view a list of all users, leave all fields blank and click Submit.
Step 2: On the View and Edit Users page, click the edit (pencil) icon next to the user's name to open the User's Details page.
Step 3: Select Resend This User's Welcome Email.
Step 4: Confirm that you would like to resend this user's Welcome Email.
Step 5: The user will receive a Certify Welcome Email with their initial login credentials.