If you use a Small Business Credit Card or a Personal Card with your Certify account, the Finicity Support Tool offers a quick and easy way for you to recover credit card expenses not imported to your Certify Wallet.
This article shows you how to import missing credit card transactions to your Certify Wallet using the Finicity Support Tool.
Step 1: On your Certify account homepage, open your Certify Wallet by clicking More Items.
Step 2: On your Certify Wallet page, click Get Card Transactions.
Step 3: If you have only one card linked within Certify, the Import Personal Card Transactions page opens with a list of transactions (proceed to Step 4).
If you have multiple credit cards linked within Certify, you are first prompted to select which account to use. Mark the radio button next to the card from which to import transactions, and then click Select.
Step 4: Mark the checkbox next to each Missing transaction to import to your Certify Wallet. Click Import Missing Transactions.
Please Note: If you receive an error message rather than a list of transactions, you need to re-link your credit card.
The Status column indicates:
- ER – The transaction is in an existing Expense Report.
- Missing – The credit card transaction has not been imported to Certify.
- Missing [ ! ] – The credit card transaction was previously imported to your My Certify Wallet, but was deleted. You can re-import this transaction if it is needed.
- Wallet – The credit card transaction is in your Certify Wallet.
The transaction(s) are then added to the Expenses section of your My Certify Wallet.